Technical Lead

Job Title: Senior Technical Lead – AWS & Amazon Connect (Digital Contact Center)

Experience:

• Total Experience: 10+ years

• Relevant Experience:

• 3+ years hands-on experience with AWS Amazon Connect digital projects

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Role Summary

We are looking for a Senior Technical Lead with deep expertise in AWS and Amazon Connect digital contact center solutions. This role requires a strong mix of solution architecture, hands-on development, and technical leadership, with exposure to GenAI-powered conversational experiences.

The ideal candidate will lead the design and delivery of scalable, cloud-native digital contact center solutions, mentor teams, and collaborate closely with business and product stakeholders.

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Key Responsibilities

Technical Leadership & Architecture

• Lead end-to-end solution design and architecture for Amazon Connect digital channels (Chat,...