Job Description

Overview

Come to one of the biggest IT Services companies in the world! Here you can transform your career. Why join TCS? We believe people make the difference and we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario expands ideas through the right tools, contributing to our success in a collaborative environment.

Responsibilities

Act as the primary SPOC, coordinating resources and managing priorities across teams. Drive service reviews, escalation, and resolution for critical business processes. Suggest and implement process improvements to enhance operational efficiency and governance. Analyze KPIs and reporting metrics to identify trends and recommend corrective actions. Collaborate with stakeholders to align technology solutions with business objectives and compliance standards.

Qualifications

B2B domain expertise, Salesforce knowledge, strong communication, process im...

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