Technical Lead - Salesforce Service Cloud

Role Summary

We are seeking a highly skilled Salesforce Service Cloud Technical Lead to join our Noida team. The ideal candidate will have strong hands-on experience in Salesforce Service Cloud implementations, development and configuration. This role is responsible for building, and delivering Salesforce Service Cloud solutions, guiding developers and admins, and ensuring high-quality implementations that align with business needs. The ideal candidate will bring deep technical knowledge of Salesforce Service Cloud, experience with integrations and hands-on configuration.

Key Responsibilities

Solution Implementation & Configuration

• Lead the configuration, and deployment of Salesforce Service Cloud solutions.
• Implement features such as Case Management, Knowledge Base, Omni-Channel, CTI integrations, and Service Console.
• Configure Service Cloud elements including queues, assignment/escalat...