Technical Lead, Trilogy (Remote) - $200,000/year USD

You're a full-stack product engineer seeking ownership instead of task assignments. This position gives you complete control of an AI product from start to finish: weekly customer meetings, product decision-making, and production deployments. Your dual mandate: drive Kayako One to resolve support tickets autonomously and construct an AI sales pipeline that moves prospects from initial contact through deal closure. You own the technology stack, product roadmap, release schedule, and business results. The wider industry isolates engineers from end users behind layers of “process.” That’s not our approach. No chain of product managers, designers, or customer success teams stands between you and ground truth. You will lead weekly discovery sessions, convert customer pain into working features, deploy rapidly, and track tangible outcomes. You will also create the AI sales automation framework that may serve as the blueprint for Trilogys portfolio-wide go-to-market motion....