Technical Leader

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

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Job Description

We are seeking a Technical Leader to oversee Service Engineering operations in the Philippines. This role involves leading the technical support team, optimizing service performance, and ensuring the highest standards in product maintenance and customer satisfaction.

You will collaborate closely with R&D, Customer Service, and Marketing teams to implement service strategies that strengthen Karofi’s market position and customer trust.

Key Responsibilities

1.Service Operations Management:

• Plan, organize, and supervise customer service activities to meet business targets.
• Ensure efficient operations and handle customer issues promptly and professionally.
• Train, coach, and mentor technicians on installation, repair, and maintenance procedures.
• Build a high-performing technical team aligned with com...