Technical Management Professional

What you’ll be doing

Govern the contractual SLA and BT Service Assurance KPI’s like FCR (First Contract Resolution ) and MTTR (Mean Time to repair), NPS.

Provide analytical and innovative input to projects/operational support tasks as well as support negotiations.

Lead on a specific deliverable of a small/medium scale project or implement smaller less complex projects to achieve required business benefits and manage budget, timescales and quality.

Identification of underlying problems and driving through problem management to resolution (PM)

Assist transformation strategy for a network or technology discipline in own area of expertise

Participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.

Proactively raise improvement opportunities, and own small, incremental bugs to completion. Performing enhanced diagnostics on standard...