Technical Manager

Job Description The Technical Manager is responsible for overseeing the technical delivery of End User IT Outsourcing Services across one or more client environments. This role focuses on coordinating technical teams, ensuring services are delivered as expected, and acting as the primary technical escalation point for complex issues.

The Technical Manager works closely with the Account Manager, service desk teams, field technicians, and asset management resources to ensure consistent, reliable end user IT support. The role is hands on from a coordination and oversight perspective but is not an individual contributor engineering role.



• Oversee day to day technical delivery for end user IT services, including help desk support, desktop and device management, IT asset management, and on site support activities.

• Coordinate technical resources supporting remote, on site, and hybrid service models.

• Ensure services are delivered in accordanc...