Technical Officer - Financial Operations

Financial Systems and Operations Branch – Defence Finance Group

We are seeking individuals to provide exceptional customer service, resolve stakeholder issues, and process financial data.

Role Responsibilities

• Deliver high quality customer service to achieve business outcomes
• Respond to queries or escalated customer enquiries via telephone and email in a professional and timely manner
• Follow procedures to accurately process invoice data verification to facilitate invoice payments
• Demonstrate commitment to on-the-job training and participate in activities to build and maintain customer service skills, system knowledge and understanding
• Work collaboratively and contribute to team goals and objectives, establish rapport and maintain internal and external relationships
• Actively participate in business improvement and change management with a customer / client focus
• Have a strong attention to...