Technical Onboarding Manager

Role Overview

Amplify is looking for a Technical Onboarding Manager to lead new customers from signup to successful launch. This is a customer-facing, hands-on role for someone who is technically confident in HTML and CSS (JavaScript is a plus) and enjoys working directly with Shopify merchants.

In this role, you will run live onboarding calls over Zoom, configure and customize Amplify for customer stores, and handle behind-the-scenes work to ensure customers go live smoothly. You will work closely with Product, and Engineering in a fast-paced, fully remote environment.

Key Responsibilities

• Lead live onboarding calls with new Amplify customers via Zoom

• Own the end-to-end onboarding process from initial setup to go-live

• Implement and customize Amplify using HTML and CSS when needed

• Work directly in customer Shopify merchants to ensure correct installation and configuration

• Troubl...