Technical Operations Engineer

Title - Senior Support Engineer (Transitioning to SRE)

Location - Chennai

Job type - Permanent, Full-time

Work-Mode - 5 days’ work from office (UK & Non US timing)

Experience - 4 to 10 Years

Immediate Joiners only

Role Overview

We are looking for a Senior Support Engineer who will play a critical role in transforming our traditional support and monitoring teams into a modern Site Reliability Engineering (SRE) function. This role combines Level 1 monitoring responsibilities and Level 2 support duties, ensuring end-to-end accountability for system reliability. The ideal candidate will have strong technical troubleshooting skills, experience with operational support, and a mindset for automation and proactive problem-solving.

Key Responsibilities

Act as the first point of contact for system aler...