Technical Operations Lead

What We Do:

At ClearTrail, work is more than ‘just a job’. Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe.

For over 23 years, law enforcement & federal agencies across the globe have trusted ClearTrail as their committed partner in safeguarding nations & enriching lives. We are envisioning the future of intelligence gathering by developing artificial intelligence and machine learning based lawful interception & communication analytics solutions that solve the world’s most challenging problems.

About the job:

Job Title: Technical Operations Lead

Location: Indore, MP - Work from Office

Experience: 8-12 Years

Shift: 24x7 Rotational Shifts

Qualification: B.Tech/B.E. in Computer Science, Information Technology, or a related field

Job Summary:

We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities:

• Lead and mentor a team of 10+ technical operations engineers.
• Guide the team in handling critical situations and high-severity incidents.
• Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
• Handle customer escalations and coordinate with internal stakeholders for timely resolution.
• Escalate critical issues through the appropriate hierarchical channels.
• Collaborate with cross-functional teams including development, QA, and infrastructure.
• Monitor systems using industry-standard tools and respond to alerts proactively.
• Guide the team in performing production deployments, patching, and release management.
• Maintain and troubleshoot On-premise server infrastructure.
• Ensure adherence to operational processes and documentation standards.
• Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications:

• 8–12 years of experience in technical operations or system administration.
• Proven experience in leading and managing technical teams.
• Strong Linux administration skills (command-line, scripting, troubleshooting).
• Solid understanding of networking fundamentals (beyond basic level).
• Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
• Experience in incident management and root cause analysis.
• Familiarity with ITIL processes and escalation management.
• Experience in production deployment and release management.
• Working knowledge of Hadoop and distributed systems.
• Basic knowledge of Docker and Ansible .
• Excellent communication and coordination skills.
• Ability to work under pressure in a fast-paced environment.

Preferred Qualifications:

• Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Automation/scripting experience (Shell, Python, Ansible) is an advantage.