Job Description

Responsibilities

  • Hands-on management, training, and development of a small team of operators.
  • Support and leadership for hiring a team of operators as the team grows.
  • Shifts and on-call scheduling.
  • Monitor various aspects of the Interactive Brokers global brokerage system in real time.
  • Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
  • Participate in Post-Incident review in collaboration with architecture and infrastructure teams.
  • Provide 2nd-level technical support to internal teams.
  • Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
  • Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
  • As part of the team, act as the primary escalation point for all brokerage system technical issues.

    • Key Requirements

  • Strong communication skills, with English as the primary language.
  • 5+ years of experience managing a technical team of 3-5 people in an operational environment.
  • Willingness to be an operator and a coach.
  • A Bachelor's or apprenticeship in a technical discipline.
  • A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
  • The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
  • Experience with Unix / Linux style command line interfaces.
  • Previous experience with scripting languages (e.g., Shell, Perl, Python).
  • Desire to explore and learn new concepts, systems and technologies.

    • Additional Information

  • This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office.

    • Company Benefits & Perks: 

  • Competitive salary package.
  • Performance-based annual bonus (cash and stocks).
  • Group Medical & Life Insurance.
  • Modern offices with free amenities & fully stocked cafeterias.
  • Monthly food card & company-paid snacks.
  • Hardship/shift allowance with company-provided pickup & drop facility*
  • Attractive employee referral bonus.
  • Frequent company-sponsored team-building events and outings.

    • * Depending upon the shifts.

    **The benefits package is subject to change at the management's discretion.

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