technical problem solver

Job Opportunity

The Operations I role provides Level-2 technical support for hardware, software, and peripheral incidents with a strong focus on first-call resolution and excellent customer service. This position supports a 24/7 operation requiring strong troubleshooting skills ticket ownership and effective communication with users and internal teams.

• Validate site user and contract information upon ticket receipt.
  


• Make outbound calls to gather missing details clearly define incident scope.
  


• Troubleshoot and resolve Level-2 issues related to PCs laptops printers scanners peripherals POS devices monitors
  and aim for first-call resolution while maintaining high customer-service standards.
  Accurately document all actions findings resolutions in the ticketing system Clarify.
  Contribute new solutions fixes to the knowledge base Coordinate with Logistics Levelsupport Service Desk Technical...