Job Description
Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.
+ Leads and executes business development plans so that business goals are achieved or exceeded.
+ Conduct client training sessions and create user guides for Trade Finance and Supply Chain platforms.
+ Support technical implementation, including system configuration, testing, and integrations.
+ Act as a subject matter expert on trade instruments (LCs, guarantees) and SCS programs (payables/receivables finance).
+ Provide troubleshooting and post-implementation support.Collaborate with Product, Tech, and Operations teams.
+ Participates on client calls as required.
+ Addresses customer services issues according to established guidelines, escalating as required.
+ Develops sol...
+ Leads and executes business development plans so that business goals are achieved or exceeded.
+ Conduct client training sessions and create user guides for Trade Finance and Supply Chain platforms.
+ Support technical implementation, including system configuration, testing, and integrations.
+ Act as a subject matter expert on trade instruments (LCs, guarantees) and SCS programs (payables/receivables finance).
+ Provide troubleshooting and post-implementation support.Collaborate with Product, Tech, and Operations teams.
+ Participates on client calls as required.
+ Addresses customer services issues according to established guidelines, escalating as required.
+ Develops sol...
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