Technical Product Owner

Overview

This role offers an exciting opportunity to lead IT Support operations as a Technology Product Owner (TPO), ensuring seamless application maintenance and enhancement across multiple technologies. By managing production incidents, prioritizing issues, and serving as the primary liaison with business stakeholders, you will play a critical role in maintaining system stability and security. This position empowers you to leverage your expertise in Jira, ServiceNow, and Excel while developing leadership and organizational skills in a dynamic, collaborative environment.

Responsibilities

• Support a team of engineers to maintain and enhance applications across several technologies.
• Manage production incidents and ensure timely resolution.
• Prioritize and track issues using Jira and ServiceNow incident tickets.
• Create Jira stories for support work such as vulnerabilities, patching, and system security.
• Act as the prim...