Technical Product Support Analyst L1

Overview

Solve Critical Security Issues for Enterprises Operating at Global Scale

Build your career at the center of global cybersecurity. In this role, you'll safeguard enterprise networks, solve real-world security challenges, and collaborate with international experts shaping cloud-first protection. It's hands-on ownership, high-impact problem solving, and a clear path to operating at the top tier of global tech talent.

Job Description

As a Technical Product Support Analyst L1 , you will own and resolve customer security issues end to end, diagnose complex network and cloud challenges, and serve as a trusted technical advisor. You'll collaborate with global teams, advocate for customers, and help scale a high-impact global support operation.

Role Snapshot

Employment Type: Indefinite term type contract

Shift: Day shift, Split days off

Work Setup: Work from home/Remote, Colombia

• 5 days work ...