Job Description
Technical Product Support Specialist
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
Serve as the first point of contact for customer product and technical queries via email, chat, and calls
Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs...
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
Serve as the first point of contact for customer product and technical queries via email, chat, and calls
Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs...
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