Technical Program Management

Position Title: Technical Program Management
Job Description:

Roles & responsibilities:

• Works cross functionally with a broad set of technical and business partners, to create quarterly roadmaps for Program/Projects planned for the year
• Identify cross-team dependencies to incorporate them into the program planning process
• Oversee the program development, delivery and integration process (if necessary) and ensure it is within budget and timeframe
• Manage programs progress via Jira, Confluence, Microsoft Project and other Program management tools.
• Take note of certain relevant metrics and develop reports to communicate the development progress to senior managers, product managers, and cross-functional stakeholders.
• Identify how to resolve technical issues by diagnosing them with the team and providing potential solutions.
• Make necessary adjustments to development processes based on performance metrics
• Clearly communicate escalations with program stakeholders
• Ensure complete compliance according to industry standards by documenting all the processes and adjusting them, if necessary.

Experience:

• 7 + years of project management experience, with an emphasis on information systems and technical project Management.
• 4+ years of Technical Program Management Experience in Data and Analytics area
• Experience working with or within Project Management Office (PMO).
• Experience doing project planning, budget estimation and management, resource planning and assessment, financial planning, and risk assessment.
• Experience in via Jira, Confluence, Microsoft project or any other project management tools, financial management, scheduling, risk management capabilities.
• Experience in working with offshore / onshore model.
• Great ability to understand client expectations and recognize and escalate issues that may affect delivery.
• Excellent verbal and written communication skills.
• Great customer service aptitude and ability to follow through to resolve customer issues.
• Experience leading ambiguous and complex situations to clear measurable plans.
• Experience and ability to work with people across the organization and skilled at managing cross-functional relationships and communicating with leadership across multiple organizations.
• Strong ability to mentor and lead

Competencies:

• Compassionate and kind, showing courtesy, dignity, and respect. They show sincere interest and empathy for all others.
• Foster innovation through creativity to get to a workable solution. Use analytical thinking through issues using logic and reason
• Show integrity in what is done and how it is done - without sacrificing personal/business ethics.
• Embrace an inclusion-focused mindset, seeking input from others on their work and encouraging the open expression of diverse ideas and opinions
• Team-oriented, positively contributing to team morale and willing to help.
• Learning-Focused, finding ways to improve in their field and use positive constructive feedback to grow personally and professionally
• Think strategically and proactively anticipate future problems, needs or changes in the work

Must Have Skills:

• Agile and Waterfall methodologies, and program/project lifecycle management
• Strong leadership, team management and communication skills
• Project management tools (e.g., Oracle PPM, Microsoft Project, JIRA, Confluence)
• Ability to manage budgets, timelines, and resources effectively
• Strong problem-solving, decision-making and risk management abilities
• Stakeholder and cross-functional dependency management
• Technical background in software development, systems architecture, or related fields
• Software development lifecycle (SDLC), CI/CD processes and DevOps practices
• Understanding of ML concepts or experience working in ML related technical projects.

Additional Skills:

• PMP (Project Management Professional) or similar certification
• Lean, Six Sigma or SaFe methodologies
• Change management principles
• Knowledge of cloud computing platforms (e.g., Azure, GCP)
• Understanding of business analysis and requirements gathering
• Skills in conflict resolution and negotiation
• Familiarity with data analysis and reporting tools (e.g., SQL, Python)
• Knowledge of industry-specific regulations and standards