Technical Program Manager

Technical Program Manager (D365 F&O)

Role Summary

We are seeking an experienced Technical Program Manager (TPM) with strong expertise in Microsoft Dynamics 365 Finance & Operations (F&O) to lead large-scale ERP programs. The role involves managing cross-functional delivery across business, engineering, integration, and partner teams while ensuring successful implementation, upgrades, and post-go-live stability of D365 F&O solutions.

Key Responsibilities

Program & Delivery Management

• Own end-to-end program delivery for D365 F&O implementations, upgrades, and rollouts.
• Define program scope, milestones, dependencies, and delivery timelines.
• Manage risks, issues, and change requests across multiple workstreams.
• Track program KPIs, budgets, and resource utilization.

D365 F&O Solution Oversight

• Work closely with solution architects and functional leads across:
• Finance
• Supply Chain
• Procurement
• Manufacturing (if applicable)
• Ensure technical and functional designs align with business objectives.
• Oversee customizations, extensions, integrations, and data migration strategies.

Technical & Integration Governance

• Govern integrations between D365 F&O and external systems (CRM, BI, WMS, 3rd-party apps).
• Ensure best practices around:
• X++ customizations
• Extensions framework
• LCS usage
• Security and role design
• Review technical designs, deployment strategies, and performance considerations.

Stakeholder & Vendor Management

• Act as primary point of contact for business stakeholders, system integrators, and vendors.
• Facilitate steering committee updates and executive communication.
• Coordinate on-shore and off-shore teams for timely delivery.

Go-Live & Post Go-Live

• Lead cutover planning, go-live readiness, and hypercare support.
• Ensure production stability, defect triage, and continuous improvement.
• Drive adoption, training readiness, and operational excellence.

Required Skills & Experience

• 8+ years of overall experience with ERP / Enterprise systems.
• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations.
• Proven experience as a Technical Program Manager / Program Manager on ERP programs.
• Solid understanding of:
• D365 F&O architecture
• Integrations and data migration
• Customization and extension frameworks
• Experience working with Agile / Hybrid / Waterfall delivery models.
• Excellent stakeholder communication and leadership skills.