Technical Program Manager

Role : Technical Program Manager

Location : CDMX ( onsite )

Years of Experience : 6+ years

Must-Have

• The People & Capability Engineering team designs, delivers, and supports secure, scalable, and accessible technology solutions that empower Mastercard employees worldwide. We are seeking a Lead Technical Program Manager to drive complex, cross-functional initiatives focused on platform modernization, service integration, and enhanced employee experience.
• In this role, you will lead initiatives that advance Mastercard's people technology ecosystem, collaborating closely with Engineering, Product, and Operations teams to ensure successful delivery.

Role and Responsibilities

• Provide leadership and accountability for large-scale, multi-workstream projects ensuring alignment with business and technology strategies.
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  • Drive end-to-end delivery across multiple workstreams—facilitating collaboration, managing dependencies, and proactively mitigating risks and roadblocks.
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  • Partner with product management, developers, and stakeholders to identify data and functional requirements for new or enhanced systems.
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  • Define and deliver high-quality business and functional requirements to guide design, development, testing, and implementation.
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  • Manage project lifecycle activities including design, testing, deployment, and change management.
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  • Coordinate and participate in reviews, revisions, testing, documentation, and communication of product enhancements and new business opportunities.
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  • Ensure timely delivery of project milestones, including user testing and stakeholder communication.
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  • Coordinate stakeholder engagement and communication—providing regular updates, leading reviews, and ensuring transparent reporting of progress and outcomes.
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  • Prepare and deliver clear documentation, business and technical presentations, and product demos to cross-functional teams.