Technical Program Manager, Reliability Engineering

## **Responsibilities:**

- Own the end-to-end incident management program: response processes, escalation paths, communication standards, and remediation tracking
- Establish and run incident commander rotations, ensuring clear ownership and effective coordination during incidents of varying severity
- Drive followup accountability by defining how action items are captured, tracked, and completed across teams
- Partner with engineering teams to improve incident tooling coherence and adoption
- Lead incident review forums and ensure learnings are captured and acted upon
- Develop and maintain incident response documentation, playbooks, and training materials
- Coordinate with infrastructure and platform teams on reliability improvements driven by incident patterns
- Support broader reliability program initiatives, contributing expertise on incident-related workstreams

## **You may be a good fit if you:**

- Have 7+ years...