Technical Project Manager

Duties/Day to Day Overview:

• Drive the end-to-end delivery of technical PLG initiatives across the full engineering stack


• Work with Technical Leads on Engineering design decisions, and contribute to architectural design reviews to ensure we continue to raise our technical standards


• Partner with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to deliver best-in-class experience for our customers


• Keep leadership and business teams updated on project timelines and results


• Identify program dependencies based on a thorough understanding of existing technical systems design


• Define end-to-end launch plan, ensuring Product, Engineering, Design, Marketing, Support, Legal, and Finance dependencies are represented


• Partner with Product Management and Engineering leads to facilitate continuous roadmap planning


• Define communication plan for programs


• Lead communication within the team and to stakeholders at cross-functional meetings


• Ensure adherence to Project Life Cycle and Software Development Life Cycle while maintaining visibility to Release Management


• Identify and track risks to project delivery and overall program schedule


• Work with cross-team leadership to conduct Level of Effort estimation and resource planning. This includes understanding the details of engineering efforts based on the architecture and development


• Evaluate existing processes and procedures


• Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness


• Conduct change management efforts of moderate complexity

Must Haves:

• Bachelors or Masters, preferably in Computer Science, Information Systems, Informatics, Electronics/Electrical, or equivalent technical work experience


• 8+ years supporting/leading cross-functional, global programs


• Experience working closely with engineering teams for development and launch of large complex programs


• Experience using Jira, Confluence, Smartsheet


• Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales and Customer Support


• Solid understanding of eCommerce foundational concepts


• Strong and innovative approach to problem solving and delivering solutions


• Skilled at dealing with ambiguity in a rapidly growing and changing environment


• Ability to lead without authority to coordinate cross-functional work teams toward task completion


• Ability to develop strong cross-team relationships and partnerships


• Strong communication and negotiation skills


• Confident in working with Executive team members


• Experience in a company that has scale or experience in both small and large software development organizations