Technical Relationship Lead

About the role

We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project management, and customer engagement skills.

Key Responsibilities

- Act as a dedicated technical liaison between customers and internal teams,

ensuring seamless service delivery and issue resolution.

- Build and maintain strong, long-term relationships with key clients to foster

trust and loyalty with regular in person meetings with CXO's.

- Understand the unique needs, goals, and business objectives of each key

account.

- Coordinate with cross-functional teams (Product, Engineering, Support, and

Operations) to address...