Job Description

About this role

Technical Representative – Civil Helicopters


Perth, WA


Airbus Australia Pacific is seeking a skilled and customer-focused Technical Representative – Civil Helicopters to deliver exceptional technical and field support services to our civil helicopter customers. This is a vital role within the Customer Support & Services team, ensuring the safe, effective, and timely delivery of technical solutions that meet our high standards and our customers' operational requirements.


About the Role:


As a Technical Representative, you will act as the frontline technical expert for civil helicopter customers across the region. You will support the delivery of contracted services, resolve technical issues, and coordinate cross-functional support activities, all while ensuring compliance, safety, and customer satisfaction.


Key Responsibilities:

  • Deliver contracted technical services and customer training.

  • Provide field support for technical issues, upgrades, retrofits, and service bulletins.

  • Support safe helicopter operations with clear and timely technical recommendations.

  • Coordinate support services related to maintenance and engineering activities.

  • Resolve customer issues promptly to maintain operational continuity.

  • Act as the technical voice of the customer within Airbus Helicopters and AAP.

  • Ensure technical feedback and emerging support issues are captured and addressed.

  • Promote a culture of safety, compliance, and continuous improvement.

  • Collaborate with internal teams to meet service targets and performance goals.

    • Required Experience & Knowledge:

  • Minimum 5 years' experience in aircraft maintenance engineering (Part or equivalent), CAM (Part M or equivalent), or technical support services in aviation.

  • Strong understanding of maintenance operations, engineering dependencies, and logistics.

  • In-depth knowledge of Airbus helicopter types (e.g. H and/or H preferred).

  • Familiarity with aviation regulations and standards (CAANZ, CASA, EASA, etc.).

  • Experience managing service delivery in a customer-facing or operationally complex environment.

    • Qualifications:

  • Licensed Aircraft Maintenance Engineer (EASA, CASR, NZCAA – B2 LAME) with Airbus helicopter type ratings (H and/or H desirable).

    • Key Skills & Competencies:

  • Strong customer service and stakeholder engagement abilities.

  • Confident communicator with excellent interpersonal skills.

  • Demonstrated ability to manage multiple technical issues concurrently.

  • Analytical and problem-solving mindset with a strategic approach.

  • Ability to enforce compliance with technical and regulatory standards.

  • Comfortable working in a matrixed environment with competing priorities.

  • High level of time management, planning, and organisational skills.

  • Strong commitment to safety, quality, and continuous improvement.

    • Why us


    Here at Airbus, we offer a holistic, competitive framework that recognises performance and rewards outcomes. This includes offering you meaningful benefits that support your health and wellbeing, your work life balance and your bank balance.


    Some of our benefits include:

  • Flexible working could include options such as hybrid working and flexible hours - Let us know what flexibility means to you!

  • Shopping discounts across hundreds of retailers

  • Generous parental leave entitlements

  • Travel discounts for flights, rental cars and accommodation

  • Novated leasing options with two providers

  • Employee Share Ownership Plan (ESOP) and Company Success Sharing

  • A commitment to your professional development through classroom and online learning

    • Apply for this Position

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