Job Description

Summary

The Repair Technical Support Specialist functions as an inside sales and technical support resource for the Repair Department. This position is responsible for researching existing components, evaluating returned items, estimating repair materials and associated costs, and creating production order routings for repair evaluations. The role serves as a key liaison between customers, manufacturing operations, and internal teams to ensure efficient and accurate repair processing.


Key Responsibilities

  • Issue RGA (Return Goods Authorization) paperwork to customers for equipment requiring repair.

  • Create preliminary routings and production orders to evaluate incoming items and determine repair feasibility.

  • Assist manufacturing operations in identifying the most effective repair methods for components and parts.

  • Develop accurate cost and time estimates for repair activities.

  • Con...

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