Job Description
Job Overview:
The Technical Service Assistant supports the Service Department by managing product returns, performing assessments and repairs, and ensuring returned units are accurately processed and restored when appropriate. This position also serves as a first point of contact for inbound calls from customers, dealers, representatives, and service technicians, addressing technical questions, parts requests, and general inquiries. In addition, the role may provide cross-departmental support, including production and shipping, to meet business needs.
Key Responsibilities:
- Receive, check in, and catalog all returned products.
- Inspect and refurbish returned units to restore them to sellable condition.
- Perform evaluations and repairs for units submitted under warranty.
- Answer, document, and resolve i...
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