Technical Service Desk Analyst I

Technical Service Desk Analyst I

HIGHLIGHTS
Location:Remote, USA
Position Type:Contract
Hourly / Salary:BOE
Residency Status:US Citizen or Green Card Holder

Our client is looking for a Technical Service Desk Analyst I to join their team!

POSITION SUMMARY
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.


CORE FUNCTIONS

Provides first-co...