Job Description

Job Title: IT Support Specialist

Location: Phoenix, AZ 
Duration: 06+ Months (with possibility of extension)

Job Summary:

The IT Support Specialist serves as the first line of technical assistance for enterprise-wide IT services. This role provides remote support to end users, delivering fast and accurate technical issue resolution while maintaining high-quality customer service. The specialist will document and resolve Tier 1 and Tier 1.5 technical incidents related to hardware, software, applications, and connectivity, and will support ongoing process improvements through knowledge sharing and trend analysis.

Core Responsibilities:

  • Frontline Technical Support
    Provide first-contact support via phone, chat, and ticketing systems, resolving issues related to user accounts, hardware/software, connectivity, and enterprise applications.
  • Remote Troubleshooting
    Use remote desktop ...

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