Job Description
Field Service Engineer to cover Service/Equipment/Sales demands in the Mexican Republic and internationally, and to cover FSEs on vacations, etc.
The FSE is in charge of service, maintenance, and repair of Agfa DPC equipment families:
Anapurna, Jeti Titan/Mira, Tauro Family, Onset Family, and the rest coming, Bronco, Avinci, ASANTI, IT issues, etc.
What You'll Do:
Minimizes equipment/system downtime.
Ensure customer satisfaction.
Give remote support and have a good percentage of calls solved by remote support.
Give a very complete and detailed operator training to customers.
Register all the interventions in service reports and on time.
Work on preventive maintenance on all Inkjet customers according to a schedule. Keep up to date with online Agfa information such as updated manuals and technical notes.
Adds the IT support for our software like Asanti
Education:
Complete bachelor's degree in engineering (Mechatronics, Electronics, Communications, ...
The FSE is in charge of service, maintenance, and repair of Agfa DPC equipment families:
Anapurna, Jeti Titan/Mira, Tauro Family, Onset Family, and the rest coming, Bronco, Avinci, ASANTI, IT issues, etc.
What You'll Do:
Minimizes equipment/system downtime.
Ensure customer satisfaction.
Give remote support and have a good percentage of calls solved by remote support.
Give a very complete and detailed operator training to customers.
Register all the interventions in service reports and on time.
Work on preventive maintenance on all Inkjet customers according to a schedule. Keep up to date with online Agfa information such as updated manuals and technical notes.
Adds the IT support for our software like Asanti
Education:
Complete bachelor's degree in engineering (Mechatronics, Electronics, Communications, ...
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