Job Description
What You’ll Do:
- Ensure customer satisfaction.
- Give remote support and have a good percentage of calls solved by remote support.
- Give a very complete and detailed operator training to customers.
- Register all the interventions in service reports and on time.
- Work on preventive maintenance on all Inkjet customers according to a schedule. Keep up to date with online Agfa information such as updated manuals and technical notes.
- Adds the IT support for our software like Asanti
- Complete bachelor’s degree in engineering (Mechatronics, Electronics, Communications, Electrical, or related).
- At least 2 years of experience in service on site.
- Desirable experience supporting software applications. Specific skills (core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary).
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