Job Description
Responsibilities
- Reporting to regional team, ensure a high‑level of support to our partners and customers for successful implementation and maintenance of our products. This includes remote and on‑site optimization/troubleshooting as required, as well as assisting the regional or HQ test labs in re‑producing issues to ensure prompt resolution.
- Organize Proof of Concept (PoC) trials at customer or partner sites. Generate trial report and present the test results.
- Deliver technical product training to partners and customers as required.
- Monitor incoming support requests, generate trouble ticket & review support history from customer/partner.
- Manage hardware‑related support, including coordinating unit swaps and managing the RMA process.
- Create detailed field instructions for system restoration or issue workarounds as required.
Qualifications
Apply for this Position
Ready to join Sunwave Communications? Click the button below to submit your application.
Submit Application