Technical Service Executive

Customer & Project Support

• Collaborate with R&D and Product Management/Sales/Marketing to guide product development and lifecycle enhancements.
• Provide and manage seminars, deminars, product demonstrations for customers and internal employees product launches for Building Systems products
• Ensure customer complaints are investigated in a prompt and efficient manner and the findings are reported properly.
• Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders.
• Provide expert-level input on product selection, specification writing, and site-specific technical recommendations.
• Manage site trials, performance validation, and the resolution of complex technical challenges at project locations.
• Evaluate SIKA traded products and benchmark them with products available in the market
• Accurate and regular electronic entry of technical files (reports, site pictures, presentations…) into local system (folders, data bases such as SharePoint), in compliance with the department filing guidelines in conjunction with the Regional Sales Managers develop new customers.
• Maintain regular contact with Marketing Department, branch sales staff, major customers and technical associations to keep abreast of market requirements concerning product application and performance.

Operational Excellence

• Ensure the development and dissemination of accurate and timely technical documentation including PDS, method statements, and application guidelines.
• Establish and monitor KPIs for technical support services, ensuring responsiveness, quality, and customer satisfaction.

Safety

• To ensure the TSD area is maintained and upkeep in terms of housekeeping and EHS requirements.
• Provide safe work environment and ensure safe practices are established and followed.
• Ensure the company incident rate and loss time are reduced continually through promotion of EHS awareness, regular monitoring, provision of safe work environment and resources, and other viable means.

Others

Any other tasks assigned from time to time

Security

• Maintain Sika information with appropriate secrecy and adhere to policies regarding confidential information
• Maintain confidentiality of formulation at all times

• A Bachelor’s degree in Science, Engineering, or related fields is preferred.

• Strong organizational skills with an ability to manage multiple tasks simultaneously.
• Strong knowledge of refurbishment system, repair systems, waterproofing, and industrial flooring.
• Excellent communication, presentation, and problem-solving skills.
• Willingness to travel for site support, training, and customer engagement.
• Able to work independently and efficiency under minimum supervision.
• Positive attitude and always seek for better improvement.
• Minimum 5 years of experience in technical services or R&D within the construction chemicals industry.