Technical Service Lead (1 year contract)

Role: Technical Service Lead (1 year contract) 

Location: Singapore

We are partnering with a leading telecom client to hire an The Technical Service Lead coordinates and leads the overall technical delivery of the scope of services. Drives the quality of the delivered services on a day-to-day basis. First point of escalation (before Service Delivery Manager) for critical issues / high severity technical support

Responsibilities:

• Dedicated onsite Lead reporting to Service Delivery Manager 
• Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met
• Monitor all team members’ performance and provide necessary advice and guidance 
• Organise regular meeting and trainings to share with team members new techniques and methods to fulfil the SOP’s and SLA requirements&nb...