Technical Service Manager

Technical Service Manager – Daikin Comfort

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Responsibilities

• Provide reliable, prompt, and empathetic technical support to customers, resolving technical issues and supporting sales growth.
• Deliver technical expertise for product reliability investigations and proactively monitor early signs of quality issues through Voice of the Customer data.
• Complete field service reports via current software workflows with pertinent data to document field reported issues and ensure product integrity.
• Evaluate product installation and operation at customer sites using Daikin installation, service, and engineering manuals for validation.
• Support internal and external customers with Service Bulletin implementation and corrective action plans.
• Oversee warranty unit replace...