Job Description
Customer Support Leadership Role
We are seeking an exceptional Customer Support Supervisor to lead a team of Technical and Customer Support specialists in a cutting-edge SaaS and application-based environment. This role focuses on strategic leadership, operational oversight, and technical guidance to ensure high-quality service delivery, SLA compliance, and strong customer experience.
- Supervise daily operations of L1–L2 support agents ensuring seamless ticket resolution.
- Manage complex ticket queues, SLAs, and escalations efficiently.
The ideal candidate will possess 3-5 years of experience in Technical Support / Product Support / SaaS Support with at least 2+ years in a senior or lead support role handling escalated issues with international clients. Proficiency in APIs (RESTful API), log analysis (logs , webhooks) is essential along with basic scripting skills (PowerShell or Python). Knowledge of ticketing tools (Zendesk J...
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