Job Description
Technical Service Manager AMEA
Location: Mumbai, India
ROCKWOOL Technical Insulation | Process & Marine Offshore
ROCKWOOL Technical Insulation is looking for an experienced Technical Service Manager (AMEA) to be based in Mumbai, supporting key customers and internal stakeholders across Asia, Middle East & Africa within the Process Industry and Marine & Offshore segments.
This is a regionally exposed, high-impact technical role, combining engineering expertise, customer advisory, training, and close cooperation with Sales.
Role and Purpose
To provide best-in-class technical advisory and service support to customers, contractors, shipyards and internal sales teams, strengthening ROCKWOOL’s position as a preferred solution provider in the market.
Key Responsibilities
Act as a technical expert for Process and Marine & Offshore insulation solutions. Provide technical consultancy to customers and internal sales team. Deliver technical presentations and training sessions to customers, and internal teams. Train Sales in application, handling and performance of insulation systems. Collect market and customer feedback and support continuous improvement of products and systems. Monitor competitor solutions and market developments in the AMEA region Manage the end-to-end quality complaint process in the region, including investigation of technical issues, root cause analysis, coordination with factory, and communication of resolutions to customers Perform on-site technical inspections, audits, and troubleshooting at customer sites, shipyards, and construction projects Ensure accurate and timely documentation of key projects and activities in CRM Experience & Qualifications
Essential
Engineering degree or equivalent technical education Minimum 5 years of technical experience in:Industrial insulation and/orMarine / Offshore insulation Fluent English (spoken and written) – mandatory Strong communication skills and ability to work across cultures in a regional role Desirable
Experience in technical training and public presentations Project-based working experience Knowledge of international standards (ISO, IMO, ASTM, EN) Personal Profile
Strong customer orientation and solution-driven mindset High integrity, responsibility and professionalism Well-structured, organised and self-driven Acts as a ROCKWOOL ambassador towards customers and partners What We Offer
A strategic regional role within a global market leader Exposure to large-scale industrial and marine projects across AMEA A culture built on Trust, Responsibility, Efficiency and Passion Strong professional development and long-term career opportunities Competitive compensation and benefits package
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application