Job Description

Technical Service Manager AMEA

Location: Mumbai, India


ROCKWOOL Technical Insulation | Process & Marine Offshore

ROCKWOOL Technical Insulation is looking for an experienced Technical Service Manager (AMEA) to be based in Mumbai, supporting key customers and internal stakeholders across Asia, Middle East & Africa within the Process Industry and Marine & Offshore segments.

This is a regionally exposed, high-impact technical role, combining engineering expertise, customer advisory, training, and close cooperation with Sales.

Role and Purpose

To provide best-in-class technical advisory and service support to customers, contractors, shipyards and internal sales teams, strengthening ROCKWOOL’s position as a preferred solution provider in the market.

 Key Responsibilities

  • Act as a technical expert for Process and Marine & Offshore insulation solutions.
  • Provide technical consultancy to customers and internal sales team.
  • Deliver technical presentations and training sessions to customers, and internal teams.
  • Train Sales in application, handling and performance of insulation systems.
  • Collect market and customer feedback and support continuous improvement of products and systems.
  • Monitor competitor solutions and market developments in the AMEA region
  • Manage the end-to-end quality complaint process in the region, including investigation of technical issues, root cause analysis, coordination with factory, and communication of resolutions to customers
  • Perform on-site technical inspections, audits, and troubleshooting at customer sites, shipyards, and construction projects
  • Ensure accurate and timely documentation of key projects and activities in CRM

    • Experience & Qualifications

    Essential

  • Engineering degree or equivalent technical education
  • Minimum 5 years of technical experience in:Industrial insulation and/orMarine / Offshore insulation
  • Fluent English (spoken and written) – mandatory
  • Strong communication skills and ability to work across cultures in a regional role

    • Desirable

  • Experience in technical training and public presentations
  • Project-based working experience
  • Knowledge of international standards (ISO, IMO, ASTM, EN)

    • Personal Profile

  • Strong customer orientation and solution-driven mindset
  • High integrity, responsibility and professionalism
  • Well-structured, organised and self-driven
  • Acts as a ROCKWOOL ambassador towards customers and partners

    • What We Offer

  • A strategic regional role within a global market leader
  • Exposure to large-scale industrial and marine projects across AMEA
  • A culture built on Trust, Responsibility, Efficiency and Passion
  • Strong professional development and long-term career opportunities
  • Competitive compensation and benefits package

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