Job Description

Plico is a national renewable energy business building one of Australia's largest distributed energy communities. We deliver solar and battery solutions combined with our own VPP that lower household energy costs, increase resilience and power the transition to a decentralised grid.

About the role

Plico is seeking a Service Operations Lead (Technical) to own the resolution of service issues across our growing solar and battery fleet.

This role sits at the intersection of technical coordination, customer experience, and operations . It’s ideal for a technically minded professional — such as an early-career engineer, electrician, or someone with strong customer support experience in a technical environment — looking to build a long-term career in clean energy.

You’ll take accountability for service issues from first contact through to resolution, ensuring members are supported and technical teams are set up for success.

What you’ll do

  • Own and manage the Member Services ticket pipeline end-to-end
  • Be the primary manager for members with service issues or technical queries making sure all service tickets are closed in a timely manner.
  • Coordinate with Service Electricians, Installations and Technical Specialists
  • Ensure service requests are technically complete and ready for action
  • Maintain accurate records in HubSpot and drive tickets through to resolution
  • Monitor inverter connectivity and system performance (92% online KPI)
  • Identify repeat issues and contribute to continuous improvement

What we’re looking for

  • Experience in customer support, customer success or service coordination
  • Strong technical curiosity and confidence working with systems and data
  • Ability to explain technical issues clearly to customers
  • Highly organised with strong follow-through
  • Plus one of the following:
    • Electrical Engineering qualification (completed or near completion)
    • Trade-qualified Electrician or senior apprentice
    • Experience in solar, energy, utilities or technical service environments

Why this role

  • Exposure to hundreds of live solar and battery systems
  • Strong mix of technical learning and customer ownership
  • Clear pathways into technical, service leadership or energy operations roles

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