Technical Service Representative

About the Role

IMDEX is seeking a Technical Service Representative to provide high-quality technical support and consultative services to both established and newly established clients. This role is client-facing, locally focused, and plays a key part in supporting product launches, driving value-based solutions, and strengthening long-term customer relationships. You will act as a trusted technical advisor, combining product expertise, industry knowledge, and customer insight to deliver effective solutions aligned with IMDEX strategy.

Key Responsibilities

Client & Consultative Services

• Execute client contact plans to support product launches and ongoing customer engagement
• Serve as the first point of contact for client inquiries and complaints, resolving issues or escalating complex matters as needed
• Conduct service calls and meetings with clear objectives, using standard materials and ...