Job Description

Job Description

  • Supervise 3 support engineers and helpdesk staff.
  • Oversee diagnostics, repair, and RMA claim processes.
  • Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations.
  • Monitor SLA turnaround and service performance.
  • Provide hands‑on troubleshooting guidance for POS & AIDC hardware.
  • Assist Technical Operations Manager with reporting and improvements.

Required Skills

  • 3-5 years of experience in technical support/service experience, with leadership exposure.
  • Diploma/Degree in Electrical/Electronic/Computer Engineering or related field.
  • Hands‑on repair and troubleshooting capability.
  • Strong coordination, vendor communication, and reporting skills.

#J-18808-Ljbffr

Apply for this Position

Ready to join Upscale? Click the button below to submit your application.

Submit Application