Technical Service Support

Overview

The role focuses on service contract administration, sales coordination, customer engagement, and cross‑functional support to meet unit and country quotas. It involves preparing quotes, forecasting, lead referral, product education, and process improvement, with an emphasis on proactive communication and customer focus.

Responsibilities

• Send quotes to customers for service contract renewals. Ensure repeat contract renewal by understanding customer buying decisions and patterns.
• Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter's CRM.
• Refer internal leads to Remote Sales Representatives when appropriate.
• Provide input on new markets, new product introductions, and existing products or supplies.
• Promote and establish education of the company's products and/or services.
• Manage and respond to customer concerns and problems.
• Com...