Technical Services Engineer

To strengthen our team at our location in Dubai, UAE, we are looking for a:

Technical Services Engineer

You will play a crucial role in providing top-notch support for our products, assisting with installations, troubleshooting technical issues, and ensuring exceptional customer service.

Key Responsibilities

• Assist clients with the setup and installation of our products, ensuring optimal functionality from the start
• Diagnosing and resolving product issues, helping clients maintain smooth operations
• Offer prompt and professional assistance to customers, answering questions, guiding them through technical challenges, and providing follow-up support
• Work closely with internal teams to coordinate service efforts and escalate issues as needed
• Create and maintain detailed records of installations, troubleshooting actions, and solutions for future reference

Require...