Job Description
**Job Description:**
**Basic Function**
Provide advanced technical support for Brooks Instrument products with a primary focus on in-house technical services and direct customer support via phone, email, and remote tools. This role serves as a key technical interface between customers and internal teams, ensuring timely issue resolution, clear communication, and high customer satisfaction.
The Technical Services Engineer works closely with Failure Analysis, Engineering, Manufacturing, Quality, and New Product Development teams to support existing products, investigate customer issues, and ensure new products are serviceable, supportable, and ready for release.
This position is primarily factory- and office-based but includes limited, business-driven travel to customer sites for escalations, training, or specialized support needs.
**Essential Duties and Responsibilities**
+ Serve as a primary technical point of contact for customers,...
**Basic Function**
Provide advanced technical support for Brooks Instrument products with a primary focus on in-house technical services and direct customer support via phone, email, and remote tools. This role serves as a key technical interface between customers and internal teams, ensuring timely issue resolution, clear communication, and high customer satisfaction.
The Technical Services Engineer works closely with Failure Analysis, Engineering, Manufacturing, Quality, and New Product Development teams to support existing products, investigate customer issues, and ensure new products are serviceable, supportable, and ready for release.
This position is primarily factory- and office-based but includes limited, business-driven travel to customer sites for escalations, training, or specialized support needs.
**Essential Duties and Responsibilities**
+ Serve as a primary technical point of contact for customers,...
Apply for this Position
Ready to join ITW? Click the button below to submit your application.
Submit Application