Technical Services Engineer

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

The VisilabGroup, part of the globally operating company EssilorLuxottica, is the No. 1 optician in Switzerland with the brands Visilab, Kochoptik, McOptic, and Linsenmax, and 170 stores .

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn !

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​Join us in redefining the boundaries of what’s possible!​

We are looking for a suitable candidate in the technical support/ engineering services team for Mainline Lens

Business, who will handle and coordinate with teams to resolve product, process, and system-related issues,

that are faced by internal teams or customers, ensuring minimal downtime and efficient operations. The position is based in Bangalore.

Join us in redefining the boundaries of what’s possible.

Your Role

Reporting to the Assistant Manager - Manufacturing Excellence, Bangalore, you will collaborate closely with

internal teams, external stakeholders and be part of global initiatives if needed.

Main responsibilities:

• Assist in diagnosing and resolving hardware, software, or application issues.

• Provide support for production line equipment or field operations based on team alignment.

• Document and escalate complex problems to higher-level support teams or developers.

• Monitor system performance and generate periodic technical reports.

• Follow up with users to ensure full resolution of issues.

• Participate in root cause analysis (RCA) and continuous improvement initiatives.

• Learn and understand standard operating procedures (SOPs), tools, and technologies used within the team.

• Collaborate with cross-functional teams including development, QA, production, and IT.

• Provide remote and/or on-site support based on team assignments.

A. NETWORK OF INTERACTION:

INTERNAL: This role will be working closely with colleagues from across the operations team,

customer service.

EXTERNAL: This role will be managing multiple external stakeholders

B. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

• B.E. / B.Tech in (Mechanical / Electrical / Electronics / Computer Science) or related disciplines

• Strong technical aptitude and willingness to learn.

• Total 5 years of work experience and at least 2 years of experience in engineering/ technical services.

• Good understanding of basic engineering concepts related to (electronics/mechanical/software).

• Basic troubleshooting skills (hardware/software/network).

• Strong communication and interpersonal skills.

• Ability to work in a team and handle pressure situations.

• Familiarity with ticketing systems or support platforms is a plus.

• Knowledge of tools such as MS Office, Excel, and basic analytics is desirable

• Comprehensive on-the-job training will be provided.

• Opportunities to learn support tools, customer interaction skills, and technical documentation

C. CANDIDATE PROFILE:

Educational Background: Engineering Degree with competency in technical support, trouble

shooting, resolution time.

D. LANGUAGES:

• Proficient in English and multilingual is preferred.

What’s in it for you?

• In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique; have a glimpse of

• some of the benefits you will enjoy as a successful candidate:

• Access to our cutting-edge learning platform, Leonardo, and personalized development programs

• to help you grow professionally and personally.

• Join theCorporate Shareholding Program “BOOST” an opportunity to share in the company’s success

• and directly benefit from EssilorLuxottica’s growth.

• Access special offers for employees on a vast range of eyewear, eye care products, so you can enjoy our

• world-class brands firsthand.

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and

make a positive impact on the world? Apply now and help us shape the future of vision.

Recruiting process

Our recruitment process may vary. If you are selected, you will be contacted by our recruiters, who will guide you

through the specific steps for your application.

We Are One: Our DEI commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal

opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other

characteristic that makes us unique