Technical Services Engineer

IPotisEdge Co., Ltd. , founded in 2015, specializes in three core business areas:

EV Battery Systems, Smart Energy Storage Systems, and Hydrogen Fuel Battery Systems. With a commitment to independently developing core BESS technologies across the entire stack” including iCCS, BMS, and EMS. PotisEdge focuses on advancing energy system technologies and delivering innovative smart energy solutions to meet diverse application needs.

Position: Technical Services Engineer

Reporting to: Technical Service Director in HQ

Overview

Job Description:

Responsibilities

• Provide after-sales work;
• Responsible for supporting and assisting the sales team to solve the technical problems of large storage business, and provide application suggestions;
• Independently provide external technical training;
• Handle after-sales problems and customer complaints (batch and safety-related customer complaints, including handling, ...