Technical Services Engineer

Location: Mumbai (Andheri - East) / Canditates from other locations and Cities need not apply.

Type: Full-Time / Work from Office (Onsite) Working hours: 10 am to 7 pm

Salary offered: Rs. 3 Lacs - 4.5 Lacs Per Annum (May vary according to knowledge & experience)

Company Description

Navicent Solutions is a Digital Solutions & Technology Consulting Company headquartered in Mumbai, India, focused on driving IT transformation for businesses using digital, cloud, and AI technologies. Offering integrated consulting, market analysis, and support, Navicent Solutions helps organizations transform and operate more efficiently. Key offerings include Cloud & Business Apps, Data Protection & Security, Technology Product Solutions, and Managed & Professional Services. With strategic partnerships, Navicent Solutions has become a key partner for businesses in industries such as Manufacturing, BFSI, Pharmaceutical, IT - ITES, Retail, Non-Profit, and Education. Navicent Solutions is also a member of NASSCOM, IAMCP, and the MSP Alliance.

Role Description

This role is critical for Navicent Solutions and our customers, primary responsibility is to successfully resolve variety of issues that our customers report. The ideal candidate will bring a host of experience and attitude to the team.

Support Engineer Responsibilities:

• Providing customers with IT support via remote desktop solutions, chat functions, emails, tickets and calls. Using basic ITIL Framework processes and procedures.
• Windows 10/11 Installation, configuration, and management.
• Microsoft 365 Support – Email, One Drive, SharePoint, Teams Support
• Microsoft 365 Platform Management & Configuration.
• Google Workspace Platform Management & Configuration
• Ability to understand migration process from other platforms to M365.
• Email Client Configuration – Outlook, Thunderbird, etc
• End Point AV Troubleshooting and handling of Endpoints.
• Managing & Monitoring Endpoints & Servers Backup.
• Hardware troubleshooting and repair.
• Desktop Application Installation, Management and Troubleshooting.
• Installation & Configuration of Printers and Other Network Devices.
• Troubleshooting IT issues by asking customer targeted questions.

Support Engineer Requirements:

• Minimum 2-4 years of experience as a support engineer.
• Ability to handle L1 issues effectively & L2 issues (partially)
• Good knowledge, understanding and experience of Windows 10/11 Operating System.
• Working knowledge of MacOS will be beneficial & preferred .
• Good knowledge and understanding of Microsoft Office and Endpoint Security Solutions.
• Knowledge & Understanding of Windows Server & Active Directory management will be beneficial & preferred.
• Understanding of Backup Solutions for Endpoint & Servers.
• Additional certifications will be be given preferance .
• Understanding of Networking Technologies & with CCNA Skills shall be beneficial
• Desktop Hardware Management with good troubleshooting skills.
• Understanding of the Support Escalation Matrix & ability to raise tickets with principal OEM if required.
• Desire to stay updated and aligned with new technolgies and certifications.
• Must possess good written and verbal skills. Good English communication and interpersonal skills is must for this profile.
• Working with other Architects, Consultants or Vendors on certain projects.
• Ability to work actively as a team player or a team leader.
• Ability to work flexibly (On-Site or in shifts if required for any specific project)

Please Note: Navicent Solutions follows a rigorous process to hire and evaluate canditates, if you are not the right fit your application may be rejected. You may have to appear through Telephonic, In-Person & Technical review processes if your canditature is shortlisted.