Technical Services Engineer

Technical Services – Technical Services Engineer

This role combines a primary focus on Helpdesk/Frontline support (≈70%) to the local staff in Santiago with Systems & Network engineering responsibilities (≈30%). You are the first point of contact for staff incidents and requests and also contribute to the stability, security, and performance of core infrastructure. You will operate in a multi-region, high-pressure environment, partnering with remote Technical Services teams to deliver reliable services and an excellent employee experience.

Key Responsibilities – Helpdesk (70%)

• Provide first and second line support via ServiceNow: end-user devices and VMs, Microsoft 365/Office, identity & access, printers, telephony and video conferencing, and commonly used business applications.
• Own tickets end-to-end: triage, diagnose, resolve or escalate to specialist teams; keep users informed with clear, empathetic communication and accurate documentation...