Technical Services Manager

Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in New York City with employees around the world Sprinklr works with more than 1 000 of the world s most valuable enterprises global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Key Responsibilities Project Delivery Management Engage early in new projects with customer and internal leaders to ensure clarity on goals timelines and deliverables Review and validate Technical Services TS Statements of Work SOW proactively identifying scope misalignments and driving resolution Oversee project resource allocation to ensure appropriate staffing and capacity planning Conduct weekly team and project meetings to track progress resolve blockers and ensure ...