Technical Services Rep

Job Title: Technical Service Representative Location: Langley, Slough Working Pattern: 4 days on and 4 days off, 12-hour shift work. Travel: May require up to 25% international and domestic travel to other line station locations. About the Role: As a Technical Service Representative at Panasonic Avionics, you'll play a crucial role in providing on-site technical support for In-Flight Entertainment/Global Communication Services (IFE/GCS) products in the UK & Europe. This position involves maintenance and support of aircraft IFE/GCS systems, ensuring optimal performance and customer satisfaction. Key Responsibilities:

Provide technical leadership and guidance on IFE/GCS installation and maintenance.

Troubleshoot and resolve system issues, collaborating with Customer Support Engineers and Technical Support Engineers.

Monitor tasks through the Panasonic Ticketing system, coordinate system introductions, and address technical requirements.

Conduct root ...