Technical Services Representative – Tier 1, German speaker (fluent)

Description

Axis Communications is a leading technology company committed to fostering an inclusive and diverse work environment. We are thrilled to announce an exciting job opportunity within our Technical Services team. We are looking for a German-speaking Technical Services Representative to join our team in the Middle Europe region.
 

Role Overview: As a Technical Services Representative, you play a crucial role in delivering exceptional support to our partners and customers. You work closely with Technical Services Engineers, Reverse Supply Chain, and other internal stakeholders to provide product-specific assistance within the support flow for Return Material Authorization (RMA) and technical guidance.

Your responsibilities include approval, follow-up, coordination, and clear communication with customers and RMA partners. You are also expected to perform initial technical troubleshooting, which makes an interest ...